Re3 Privacy Policy — User Information Protection
This policy explains how re3 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
Effective Date: 1 January 2026 | Version 1.0
Information We Collect
When you use the re3 platform, we collect several categories of information to keep our services running smoothly and securely:
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and identity verification details required for Know Your Customer (KYC) purposes. This information is used to verify your eligibility and securely manage your re3 account.
Payment Information
We record information related to financial transactions in Malaysian Ringgit (MYR), including payment method details such as bank account numbers, account holder names, and deposit or withdrawal records. We do not store full banking passwords or complete credit card information — all payment processing is handled through security-verified channels.
Device & Browser Information
We collect technical information such as IP address, device type, operating system, browser type, screen resolution, and general location (state) for security, fraud detection, and improving the re3 platform experience on mobile devices.
Platform Usage Data
We record in-platform activity such as betting history, session duration, games played, and display preferences. This data is used to identify usage patterns, improve service quality, and provide more effective customer support.
Why We Use This Information
All information collected by re3 is used only for lawful and specific purposes. The following are the primary reasons we use your data:
- Account Verification: Verifying that every user is a real individual and is at least 18 years of age before accessing the platform
- Transaction Processing: Process deposits and withdrawals in MYR accurately and securely
- Platform Security: Detecting and preventing fraudulent activity, duplicate accounts, and unauthorised access
- Customer Support: Enables the re3 support team to assist you more effectively based on your account records
- Service Improvement: Analyses usage patterns to improve the platform's interface and mobile experience
- Legal Compliance: Meet reporting requirements and comply with regulations applicable in Malaysia
Re3 will not use your information for third-party marketing without your prior consent.
Cookies & Tracking
Re3 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit the re3 website.
Types of Cookies Used
- Session Cookies: Required to keep you logged in and ensure uninterrupted betting sessions
- Preference Cookies: Saves your language, display, and preference settings so you don't have to reconfigure them each time you log in
- Analytics Cookies: Helps us understand how users interact with the platform so we can make relevant improvements
- Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access
You can manage your cookie preferences through your web browser. However, disabling certain cookies may affect the functionality of some parts of the re3 platform. Third-party tracking for advertising purposes is not used without explicit user consent.
Data Storage, Security & Sharing
Storage & Security
All re3 user data is stored on servers protected by SSL encryption and strict access controls. We apply industry-standard security practices to ensure your information cannot be accessed by unauthorised parties. Account passwords are stored in encrypted form and are not visible to any re3 employee.
Data Retention Period
Re3 retains user data for as long as the account remains active or as required to provide our services. After an account is closed, certain records may be kept for a period stipulated under Malaysian law for compliance and audit purposes.
Third-Party Sharing
Re3 does not sell or rent users' personal information to third parties for marketing purposes. Information may only be shared in the following circumstances: with payment service providers that process your MYR transactions, with law enforcement agencies when required by court order or Malaysian law, and with technical infrastructure providers bound by strict confidentiality agreements. None of these third parties are permitted to use your information for any purpose beyond what is specified.
Your Rights as a User
As a re3 user, you have the following rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold about you at any time
- Right to Rectification: If any information in your account is inaccurate or out of date, you can update it through your account settings or by contacting re3 support
- Right to Erasure: You may request the deletion of your account and personal information, subject to minimum retention requirements set out by law
- Right to Object: You have the right to object to the processing of your data for certain purposes, including marketing communications
- Right to Portability: You may request your information in a machine-readable format for portability purposes
To exercise any of these rights, please contact the re3 support team by email at [email protected]. We will process your request within 14 business days. Any changes to this Privacy Policy will be communicated to registered users via email or an in-platform notice.
If you have any questions about how we manage your data, please refer to our FAQ or contact us directly. re3 is committed to keeping your privacy protected in accordance with applicable data protection laws in Malaysia.
Your Privacy Is re3's Priority
Have questions about how we protect your data? Reach out to our team or check the FAQ for quick answers in Bahasa Melayu.